Hi! How can we help?
You can call us during business hours by phone or leave a message for us on the contact us page.
You can place orders 24/7. Orders that are placed after 5 pm or before 8 am PT are processed on the next business day. Answers to requests through the contact us form are answered within 1 business day.
If you want to rent something, just:
- Find the equipment you are looking for
- Choose the dates when you need the equipment
- Place the order
- Pick up your equipment at the rental shop
- Use the equipment you rented!
- Return the equipment
Pegbo charges a 10% commission on the rental cost to equipment owners. Pegbo does not charge any commission to renters.
No, for now it is only possible to pick up the equipment from rental locations. Check locations near you
Your order will pass through several basic stages, and here's what they mean:
- Wait to confirm - We have received your order and are working on it.
- Confirmed - The rental shop has confirmed that they are ready to provide the equipment.
- Active - Your rent has successfully started.
- Returned - You have returned the equipment to the rental shop.
- Complete - Your order is complete.
- Canceled - Your order was canceled.
If you encounter issues with the equipment at pickup or the equipment isn't ready for rent, you can initiate a dispute. Likewise, the owner can start a dispute if they find defects after your rental has begun or the equipment isn't returned on time. Pegbo will investigate the situation and provide feedback to both parties involved in the dispute. Contact us if you'd like to initiate a dispute on your order or need more information about the dispute process.
Yes, you can! You can request order extention from order details in your user account.
Submit your request and Equipment Owner would provide confirmation if they can give you the exact same equipment or a new one.
If its not feasible to extend equipment from current owner, call Pegbo on 650 675-5833 or email us on support@pegbo.com and we will work along with you to find equipment from other suppliers.
If you didn't specify the exact time slot for returning the equipment when you placed your order, you can contact the rental shop to arrange a time. Some rental shops only allow returns during specific hours, but most of them accept returns during standard business hours. Check the information about your rental shop in your order details.
If the equipment is returned more than four hours late, the equipment owner may charge the full 1-day rental price for the delay. If the equipment is returned later than the selected time but the delay is less than four hours, it remains at the discretion of the owner.
If your rental period is less than 7 calendar days, you only pay for business days.
In other cases, weekends and public holidays are included in the rental price, but we apply special rates for 7+ and 30+ day rentals.
Pegbo allows only licensed/certified businesses to rent and rent out equipment.
You still have to pay the rent even if you don't use the equipment. In the case of early return, refunds remain at the discretion of the owner.
Fuel is not included in the rental price. Check owners requirements about fuel filling.
Owner can send equipment along with Operator. We will mark it as “Owner Operated”. Pegbo does not provide their own operators for rented equipment. Check the safety documents for the equipment and receive instructions from the owner on how to use the equipment properly.
Yes, you have to. Pegbo also have built in inspection checklist which is a required step before you pickup/accept the equipment for rental.
Standard conditions for using equipment:
If you rent equipment for 1 day, you may use equipment up to eight (8) hours.
If you rent equipment for a week, you are allowed to use equipment not more than 40 working hours a week.
If you rent equipment for a month, you are allowed to use equipment not more than 160 working hours a month.
Pay attention that owner can specify non-standard hours of use. Check equipment specifications.
If you use the equipment for longer than it is allowed, you may be additionally charged.
Stripe is our trusted partner for payments processing. For now we accept payments by credit cards.
Next time you are placing the order, you will be able to add a new card for payment.
If you don't have an account yet:
- Click on the profile icon in the top-right corner on the home page or just start placing order, we will guide you through all steps.
- Enter your name, email address and phone number
- Complete your profile by adding information about your company
Congratulations, now you are able to place your first order!
If you have to make more orders or post your own equipment on Pegbo, you have to be verified by our team.
When you see that your account is not verified yet, it means that the Pegbo team is checking your company information. Usually it doesn't take more than 1 business day. We care about each of our members and want everybody to feel safe on Pegbo.
If you want to change your email address or phone number, you can do it in your profile.
Click on the icon with your initials in the top right corner on the home page to get to your profile.
If you need assistance from Pegbo, call us, start a conversation in the chat or leave a message on the contact us page.
Don't worry, you can reset your password.
Click on the profile icon in the top-right corner on the home page and choose "Reset password".
You will receive a confirmation link to your email, you will be able to enter a new password by following this link.
If you need assistance, contact us
Pegbo pays owners in 24 hours after we received confirmation that the order had been successfully picked up by the renter. Firstly, your payment will appear on your Stripe account balance. It usually takes about 2-5 business days for funds to reach your bank account if you use daily payouts.
If you haven't received your payment, call us.
Your payment details are saved in your Stripe account. You can change them anytime you need on stripe.com.
If you need assistance, contact us.